Monday, August 14, 2006

n73 post

Haven't been updating for a while because of PCT exams and project due date. The test ended on Thurs and the following Monday we had to present the thing already. Best part? Nothing started. So after the test we all rushed and in the span of 3 days, completed analysis of company, survey, findings and analysis and came up with a marketing plan of our own.

Then today, instead of starting at 4.30 pm, we started at 6.15pm. Delayed by some question-asking groups from the previous class, who was hell bent on asking questions to the group which had previously asked some pretty hard questions.

Don't understand? Never mind, neither do I. Haha. So here's the post I've been 'writing' for the last 3 days.


N73 Post
**********************************************************************************
I got my N73, but not without experiencing emotional turmoil while purchasing the phone. So here's how it went.

On Sunday we went to the shop(read: Hellx shop, Causexxx Poixx) and changed my plan from Classic to iOne plus under Corperate Scheme(read: CHEAPER rates) by this guy(Mr. Trainee). So basically afert that just asked about N73 pricing and stuff, with trade in of my previous phone. Amazingly, the price was on promotion at $628, then minus $41 for National Day, and minus $150 for trade in, total only $437. I was hooked. Then as we were leaving, we asked when the promotion was ending, he said Friday.

So okay, since there was still time, why buy now?

Singaporean mentality.

We came back on Friday, and when I saw the price, I was in for a rude shock. I saw it was 788 for 21 mths upgrade, 888 for 12 mths upgrade. Right at this point of time, I was pissed.

What the fuck? Trainee screwed up, big time. It's not a matter of $50, its close to $200. Then my dad arrived. Told him about the missing promotion and we proceeded to make noise. The guy on duty even suggested K800i(no offense to SE users, but how the fuck can you go from potentially owning a N73 to a SE K800i!?)

The guy called up Mr. Trainee, who so happened that he's not in Singapore, and confirmed with him what we asked and bla bla. And I was still fuming. Goddammit, if no promotion the phone is ridiculously expensive. The guy said that Mr. Trainee did say it was to Friday, but that was for the $41 discount. The promotional price was only for 2 days.

BLOODY HELL!

People ask you about promotion must say CLEARLY when it ends. If there are two, all the more thing should be clearified because the customer doesn't bloody work there. This is so basic! Don't need a PSLE score of 188 to know that you have to explain clearly to the customer that there are 2 current promotions going on and that the n73 promotion lasts for only 2 days while the $41 discount lasts till Friday.

KNNBCCB. Bloody Trainee!

If you're not qualified to man the counter, DON'T. Don't go and tell customer information without informing clearly about pricing, promotions.

Rightfully so, the manager later went through the various management channels(as the guy said) to get the promotion for us. EBM is in every aspect of our bloody lives.) to get clearance to get the phone at that promotional price. After a while we got confirmation by the manager to let us have this pricing. Then as we were asking about the price again, Mr Trainee didn't mention that $628 was for 21 months upgrade.

Obviously at that point of time, all our phone lines were only 12 months over. How did we know? Checked 5 mins ago. But nooooo, Mr Trainee had to give us the 21 mths pricing and talk like if we purchase the phone we'd get that price.

Bah. I'm sick of this. Just thinking of it makes me pissed. In the end we got the phone for $537, which I personally feel is bloody expensive. What a difference $100 makes.

Moral of the Story: Check with permanent staff for confirmation for stuff like promotions, pricing that a Trainee tells you. Won't hurt, but will save you the trouble of having to make noise because of a mistake the Trainee made.

P.S: After changing my phone, I bought a new pouch. Now I can finally say good bye to the old black pouch! But it does have sentimental value to me even if it has holes all over it, making it look like it's been used for years by a beggar @_@.

Posted by melvin at 10:07 PM